Disability Discrimination & Reasonable Accommodation: When Employers Must Say Yes

Disability Discrimination & Reasonable Accommodation Under FEHA | Smith Reback Law

California Employment Law · Disability Rights

Disability Discrimination & Reasonable Accommodation:
When Employers Must Say Yes

By Smith Reback Law  |  Employment Law Insights  |  Encino, California

A broken arm. Chronic depression. A recovering back injury. Diabetes. Under California law, all of these can qualify as disabilities and if your employer knows about them and refuses to make reasonable adjustments to help you do your job, they may be breaking the law. California's workplace disability protections go far beyond what most employees and many employers realize.

At the center of these protections is the Fair Employment and Housing Act (FEHA), which imposes an affirmative duty on employers to accommodate known disabilities and to engage in a meaningful conversation about how to help. Understanding these rights can mean the difference between keeping your job and losing it.

How California Defines "Disability" and Why It Matters

California defines disability more broadly than federal law. Under FEHA, a condition qualifies as a disability if it limits a major life activity such as walking, working, concentrating, or caring for oneself. The federal Americans with Disabilities Act (ADA), by contrast, requires the condition to substantially limit such activity a meaningfully higher bar.

In California, both physical and mental disabilities are fully covered, and even temporary or recurring impairments may qualify for protection. Conditions like a strained back, significant workplace stress, or short-term illness can all qualify as protected disabilities under FEHA even if the same condition would not meet the ADA's threshold.

FEHA also protects employees who are perceived as disabled, even if they have no actual disability. Employers must reasonably accommodate an applicant or employee whom they regard as disabled, even if the person is not actually disabled. This prevents employers from acting on stereotypes about what a person with a certain condition can or cannot do.

The California Civil Rights Department (CRD) confirms: disability discrimination also covers those with a history of disability, those believed by the employer to have a disability, and those with a relationship or association with a person who has a disability.

Smith Reback Law · Infographic 1 of 3

Factor
California FEHA
Federal ADA
Legal Standard
Disability must "limit" a major life activity
Disability must "substantially limit" a major life activity
Employer Size
5+ employees (harassment: all)
15+ employees
Perceived Disability
Must accommodate "regarded as" disabled
No accommodation required for "regarded as" disabled
Leave Duration
No fixed statutory limit — what is reasonable
Generally tied to FMLA (12 weeks)
Interactive Process
Separate cause of action under Gov. Code § 12940(n)
Required but not a standalone claim
Proactive Duty
Yes — employer must act even without a request if disability is known
Generally reactive — triggered by employee request
Working as Major Life Activity
Exclusion from one job counts as a limitation
Must affect a broad class of jobs

The Duty to Accommodate: What the Law Actually Requires

Under Government Code § 12940(m), employers with five or more employees must make reasonable accommodation for the known physical or mental disability of an applicant or employee to enable them to perform the essential functions of their job, unless doing so would produce undue hardship to the employer's operations.

Critically, FEHA creates an affirmative duty not merely a reactive one. Employers who are aware of an employee's disability have a proactive obligation to make reasonable accommodations even if the employee has not formally requested one. This is a significant departure from the federal framework, where employers generally wait for a request before acting.

Possible accommodations are wide-ranging. FEHA's non-exhaustive list includes: making facilities accessible (reserved parking, accessible restrooms), job restructuring, part-time or modified work schedules, reassignment to a vacant position, modified training materials or policies, remote work arrangements, assistive technology, and allowing assistive animals on the worksite.

Leave as accommodation is also protected. Unlike other forms of statutory leave, FEHA does not place a fixed limit on the amount of leave that must be provided as a reasonable accommodation. A disabled employee is entitled to leave of no statutorily fixed duration, provided it does not impose an undue hardship on the employer.

"The duty of an employer to provide reasonable accommodation for an employee with a disability is broader under the FEHA than under the ADA."

Bagatti v. Department of Rehabilitation, 97 Cal.App.4th 344, 362 — cited in CACI No. 2541 (2025) · justia.com

The Interactive Process: A Legal Obligation, Not a Courtesy

Government Code § 12940(n) requires employers to engage in a timely, good-faith interactive process with any employee or applicant who has a known disability or requests accommodation. This is not optional, and failing to participate is itself an independent cause of action under FEHA separate from any failure to accommodate claim.

Employers violate FEHA by: failing to initiate the interactive process when a disability is known; refusing to participate in good faith; or prematurely concluding that no reasonable accommodation exists without genuinely exploring alternatives.

The interactive process should be a genuine, open dialogue not a box-checking exercise. Employers can request medical documentation to understand the employee's limitations, but they cannot demand an employee's entire medical history or overly personal details about their condition.

Smith Reback Law · Infographic 2 of 3

The Interactive Process: Step by Step
California Government Code § 12940(n) — required for all known disabilities
1
Employee Discloses or Employer Learns of Disability
A formal request is not always required. If the employer becomes aware of a disability through any means, the duty to engage is triggered. The disclosure can be verbal, in writing, or through medical documentation.
2
Employer Initiates Timely, Good-Faith Dialogue
The employer must respond promptly. Unreasonable delay can itself constitute a FEHA violation. The employer should request relevant but not excessive medical information to understand functional limitations.
Gov. Code § 12940(n)
3
Explore All Possible Accommodations Together
Both parties must genuinely explore options. The employer may offer alternatives, but cannot unilaterally declare no accommodation is possible without going through this process. Multiple accommodations may be discussed.
4
Implement the Chosen Accommodation
The employer is free to choose among effective options it does not have to provide the employee's preferred accommodation, only one that is effective. The employee is not required to accept an ineffective alternative.
5
Reassess if Circumstances Change
The interactive process is ongoing. If the employee's disability progresses, job duties change, or an accommodation stops working, either party can re-initiate the process. The employer must re-engage in good faith.

When Can an Employer Say No?

An employer can deny a reasonable accommodation only if it would create an undue hardship defined as significant difficulty or expense in light of the employer's size, financial resources, and the nature of its operations. Importantly, proving undue hardship under FEHA is more challenging for employers than under the ADA.

An employer cannot deny a request simply because: the accommodation is inconvenient for other employees; they have never provided a similar accommodation before (prior practice is not a valid defense); or the employee's performance has been substandard if that substandard performance was connected to an unaccommodated disability.

Employers also cannot retaliate against employees for requesting accommodation. Government Code § 12940(m)(2) explicitly makes it unlawful to discriminate against a person for requesting accommodation regardless of whether the request was granted.

What Happens If Your Employer Refuses?

If your employer refuses to accommodate your disability, fails to engage in the interactive process, or retaliates against you for making a request, you have legal recourse. You can file a complaint with the California Civil Rights Department (CRD) there is generally a three-year statute of limitations to file a claim. Once the CRD issues a right-to-sue letter, you may pursue a civil lawsuit seeking back pay, lost benefits, emotional distress damages, punitive damages in egregious cases, and attorneys' fees.

Smith Reback Law · Infographic 3 of 3

Examples of Reasonable Accommodations Under FEHA
Non-exhaustive list — Government Code § 12940(m) and CRD Regulations
🏠
Remote Work
Telecommuting arrangements for employees whose disability prevents in-person attendance or physical exertion.
🕐
Modified Schedule
Part-time hours, flexible start times, or adjusted shifts to accommodate medical treatments or fatigue.
Accessible Facilities
Reserved parking spaces, accessible restrooms, break rooms, or workstations adapted for mobility limitations.
🔄
Reassignment
Transfer to a vacant position the employee can perform, when the current role is no longer feasible.
🛠️
Assistive Equipment
Modified keyboards, ergonomic chairs, screen readers, hearing devices, or other assistive technology.
🗓️
Medical Leave
Paid or unpaid leave for treatment and recovery — with no fixed statutory cap under FEHA.

The Bottom Line

California's FEHA gives employees with disabilities among the strongest protections in the nation. If you have a physical or mental condition that limits your ability to work, your employer is legally required to engage with you in good faith not dismiss your request, delay indefinitely, or use your disability as a reason to push you out. Whether they refuse to accommodate, skip the interactive process entirely, or retaliate against you for asking, they may owe you significant damages.

At Smith Reback Law, we fight for California employees whose disability rights have been ignored or violated. We know how to build these cases, pursue the interactive process record, and hold employers accountable in court. Your consultation is completely confidential reach out today.

Legal Disclaimer: This blog post is for general informational purposes only and does not constitute legal advice or create an attorney-client relationship. Laws are subject to change. For advice tailored to your specific situation, please consult a licensed California employment attorney.

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